ELEVATE: An Exclusive Experience at the Ritz Carlton
Fri, Feb 28
|The Ritz-Carlton, Boston
In this transformative workshop, you’ll discover the time-tested methodologies of The Ritz Carlton, a brand synonymous with exceptional service and customer loyalty.
Time & Location
Feb 28, 2025, 9:00 AM – 1:30 PM
The Ritz-Carlton, Boston, 10 Avery St, Boston, MA 02111, USA
About the event
Are you ready to elevate your brand's customer experience to legendary status?
>> Members / Accelerators Register Here
>> SAPs / Prospective Members: email admin@eoboston.org to register
Join us on February 28, 2025, from 9am-1:30pm at ELEVATE: An Exclusive Experience at the Ritz Carlton.
In this transformative workshop, you’ll discover the time-tested methodologies of The Ritz Carlton, a brand synonymous with exceptional service and customer loyalty. Here’s what you can expect:
Emotional Connection: Understand the critical difference between functional and emotional benefits and how to harness this knowledge to foster deep brand loyalty.
Key Service Principles: Gain insights into The Ritz Carlton's core service principles that create authentic connections and leverage the psychology of service.
Optimizing Interactions: Learn the five essential components that every customer seeks from a service professional, applicable across any organization.
Creating a Legendary Experience: Master the art of anticipating customer needs throughout their journey, employing best practices in customer relationship management, and using surprise and delight techniques to leave lasting impressions.
Additionally, you will have the opportunity to participate in a unique Employee Line Up and Employee Panel, where you can learn firsthand how The Ritz Carlton trains their staff to deliver world-class service. This exclusive event will demystify the legendary Ritz Carlton mystique, showing you how to pivot quickly, customize interactions, and create passionate internal and external brand advocates.
Don't miss this unparalleled opportunity to learn from the best and revolutionize your approach to customer service. Elevate your brand and create unforgettable experiences that will keep your customers coming back. Register now to secure your spot at this exclusive event!
>> Members / Accelerators Register Here
>> SAPs / Prospective Members: email admin@eoboston.org to register